Users Report Cached Passwords are Lost after using "List All Print Jobs" within the SGD Workspace

(Doc ID 2391295.1)

Last updated on MAY 11, 2018

Applies to:

Oracle Secure Global Desktop - Version 5.3 and later
Information in this document applies to any platform.

Symptoms

The Administrator of a Secure Global Desktop (SGD) deployment may receive reports from users that their password cache entries are removed after viewing active print jobs within the "List all jobs" page, as selected from the SGD Workspace.

Changes

This particular behavior is only seen in an array environment that has been configured to use "session-only" password caching within Secure Global Desktop. 

Reference: Details on password management lifecycles of the Tier 3 Password Cache can be found within the SGD Administration Guide.

Cause

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