Oracle Secure Global Desktop (SGD) 5.3 - Unable To Launch Applications With HTML5 Client and IE11 in Compatibility View Mode

(Doc ID 2391815.1)

Last updated on APRIL 27, 2018

Applies to:

Oracle Secure Global Desktop - Version 5.3 and later
Information in this document applies to any platform.

Symptoms

Attempts to launch applications from the user's HTML5 webtop in an IE11 browser result in a 'Loading Client' message and it stops there.

Attempts to launch applications from the user's Java webtop in the same IE11 browser works.

Attempts to launch applications from the user's HTML5 webtop and Firefox or Chrome browser work.

Attempts to launch applications after logging in from a different PC and the HTML5 webtop and IE11 browser do work.




Changes

IE11 has been placed in Compatibility View mode on the non-working client.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms