*After SP Firmware Update System Will Not Boot

(Doc ID 2396621.1)

Last updated on MAY 14, 2018

Applies to:

SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Tried to update the SP firmware and after it rebooted I now get:

-> version
SP firmware 3.2.6.4.a
SP firmware build number: 110875
SP firmware date: Tue Aug 9 15:26:24 PDT 2016
SP filesystem version: 0.2.10

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

 

-> show faulty
Target                                               | Property                                                     | Value
-----------------------------------------------------+--------------------------------------------------------------+-----------------------------------------------------------------------------------------
show: Invalid target /SP/faultmgmt

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

->

-> set SESSION mode=restricted
set: Invalid target /SP/sessions/0

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

->

 

Power-off, removed all power cords for 30 seconds and then reinserted to fully reset the Service Processor (SP) not helped.

 

 

We could not even flash newer firmware:

 

->  load -source tftp://xx.xx.xx.xx/Sun_System_Firmware-8_9_9-SPARC_T4-1.pkg
Error reading keyswitch value

load: Command Failed

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

->

 

/SYS and /HOST Targets are missing:

 

-> cd /
/

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

-> ls

/
   Targets:
       SP

   Properties:

   Commands:
       cd
       show

Unrecognized Chassis: This module is installed in an unknown or unsupported
chassis. You must upgrade the firmware to a newer version that supports
this chassis.

->

 

Changes

 Update Sys FW.

Cause

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