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Internet Explorer Hangs after Successful Authentication with Secure Global Desktop, with Client Running (Doc ID 2398607.1)

Last updated on FEBRUARY 12, 2019

Applies to:

Oracle Secure Global Desktop - Version 5.3 and later
Information in this document applies to any platform.

Symptoms

Note: The following behavior is specific to Internet Explorer, and is seen after a user has successfully installed (or has verified the previous installation) of the new SGD 5.4 Client for Windows.  If this step has not been taken, please see <Document 2380455.1>.

Users may report difficulty connecting to a Secure Global Desktop (SGD) 5.4 deployment using the new "Installed" client modality with Microsoft's Internet Explorer (IE) browser.

In this scenario, the user has successfully installed the new SGD 5.4 Client for Windows on their local device, and has directed IE to the authentication page of their SGD server, where:

  1. The user can authenticate without error, and browser prompts (correctly) to open the registered SGD Client Application. 
  2. After the user agrees to this prompt, they may see the SGD Client successfully launch and display in the system tray of their local desktop, however,
  3. The originating IE tab will appear to be hung on the "Loading..." page, which does not redirect to render the user's expected webtop / workspace. 

Additional Details

Issue Verification

Sophisticated users may be guided to verify this particular hang using Internet Explorer's built-in "F12 Debugger," which will show that the browser is hung upon the following code snippet within tcc_nowebsocket.jsp:

 

Cause

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In this Document
Symptoms
 Additional Details
 Issue Verification
Cause
Solution
 Workarounds
 Manual Resolution
 Prerequisites
 Procedure
 Back-out Instructions
References


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