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SBC not Sending OPTIONS to Configured Session Agents (Doc ID 2399366.1)

Last updated on MAY 21, 2018

Applies to:

Acme Packet 6300 - Version S-Cz7.2.0 and later
Information in this document applies to any platform.

Symptoms

1. SBC is not sending out OPTIONS to certain SA configured .

2. Below error messages were observed in debug logs -

May 1 01:59:49.714 [SIP] (6) OPTIONS 410 req-send: do_header_manipulation: local=[<IPV6 IP>]:5060; remote=<IPV4 IP>:5066 sts=0
May 1 01:59:49.714 [SIP] (6) OPTIONS 410 no outbound manipulation realm=IPV6Access_Ch1 SA=xx.xx.xx.xx
May 1 01:59:49.714 [SIP] (6) OPTIONS 410 no sip-manip-pattern realm=IPV6Access_Ch1 SA=xx.xx.xx.xx                         
May 1 01:59:49.714 [SERVICE] (6) UDPPacket::encode() IP address family mismatch!

May 1 01:59:49.714 [SERVICE] (6) 0000: 4f 50 54 49 4f 4e 53 20 73 69 70 3a 36 39 2e 31 OPTIONS sip:69.1
May 1 01:59:49.714 [SERVICE] (6) 0010: 33 34 2e 31 33 31 2e 32 31 31 3a 35 30 36 36 20 34.131.211:5066
May 1 01:59:49.714 [SIP] (6) OPTIONS 410 req-send: error loading request. ret=0
May 1 01:59:49.714 [TRANS] (6) OPTIONS 410 B<C-Initial> CTSend: failed to send request to :0/ status=500
May 1 01:59:49.714 [SIPREG] (6) OPTIONS 410 B<C-Initial> failed to send ping request (SA xx.xx.xx.xx[]); rc=500
May 1 01:59:49.714 [DNS] (6) -DnsResolver[0x5378a0d8] tran=(nil)(0) agent=(nil)(0)

 

Concerned error messages were -

May 1 01:59:49.714 [SERVICE] (6) UDPPacket::encode() IP address family mismatch!

 

May 1 01:59:49.714 [SIP] (6) OPTIONS 410 req-send: error loading request. ret=0
May 1 01:59:49.714 [TRANS] (6) OPTIONS 410 B<C-Initial> CTSend: failed to send request to :0/ status=500

 

Changes

 

Cause

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