My Oracle Support Banner

Oracle ZFS Storage Appliance: [DISK-8000-FA] Multiple disks reported as DEGRADED/UNAVAIL (Doc ID 2409741.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle ZFS Storage ZS3-4 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Oracle ZFS Storage ZS5-4 - Version All Versions and later
Oracle ZFS Storage ZS3-2 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

Disks appear as FAULTED in maintenance hardware:

chassis-001  1523NMT044         faulted   Oracle                    Oracle Storage DE2-24C                      1523NMT044                                         7200   hdd
disk-012          HDD 12               faulted   HGST                     H7240AS60SUN4.0T                            001519EZLP3X         PCKZLP3X               7200   data
disk-013          HDD 13               faulted   HGST                     H7240AS60SUN4.0T                            001519EHK2HX        PEGHK2HX               7200   data
disk-016          HDD 16               faulted   HGST                     H7240AS60SUN4.0T                            001519EJ1E5X         PEGJ1E5X                 7200   data
disk-017          HDD 17               faulted   HGST                     H7240AS60SUN4.0T                            001519EH4L6X        PEGH4L6X                7200   data
disk-023          HDD 23               faulted   HGST                     H7240AS60SUN4.0T                            001519EH1R6X       PEGH1R6X                7200   data
chassis-002  1523NMT042         faulted   Oracle                    Oracle Storage DE2-24C                      1523NMT042                                         7200   hdd
disk-012          HDD 12               faulted   HGST                     H7240AS60SUN4.0T                            001519EHJW7X       PEGHJW7X               7200   data
disk-022          HDD 22               faulted   HGST                     HSCAC2DA6SUN200G                          001521JL4DAA        0QVE4DAA                  --     log

........

Maintenance Problems shows errors on all disks marked as FAULTED.

 

FMA event - DISK-8000-FA :

--------------- ------------------------------------  -------------- ---------
TIME            EVENT-ID                              MSG-ID         SEVERITY
--------------- ------------------------------------  -------------- ---------
Jun 04 07:32:30 3fef8c4a-b770-e1c8-b0bb-d5db8a0f4add  DISK-8000-FA   Critical

Problem Status    : open
Diag Engine       : eft / 1.16
System
    Manufacturer  : Oracle-Corporation
    Name          : Sun-Netra-X4270-M3
    Part_Number   : 7019791
    Serial_Number : 489089M+1512UF06T2
    Host_ID       : 00c5cffb

----------------------------------------
Suspect 1 of 1 :
   Fault class : fault.io.scsi.disk.probe-failure
   Certainty   : 100%
   Affects     : dev:///:devid=id1,sd@n5000cca0731dcce0//scsi_vhci/disk@g5000cca0731dcce0
   Status      : faulted and taken out of service

   FRU
     Location         : "DISK 18"
     Manufacturer     : unknown
     Name             : unknown
     Part_Number      : HGST-H7240AS60SUN4.0T
     Revision         : A3A0
     Serial_Number    : 001519EJD1YX--------PEGJD1YX
     Chassis
        Manufacturer  : ORACLE
        Name          : ORACLE-DE2-24C
        Part_Number   : 7044319
        Serial_Number : 1523NMT045
        Status        : faulty

Description : A device could not be accessed.

Response    : The device may be offlined or degraded. An attempt will be made
              to activate a hot spare if available.

Impact      : The device is not accessible. The service may have been lost or
              degraded.

Action      : If you are a qualified service person, detailed information on
              this problem can be found at
              http://support.oracle.com/msg/DISK-8000-FA

 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.