SL500/LTO - Tape Drive Lost Communication, Result Code 6406
(Doc ID 2411676.1)
Last updated on JULY 25, 2022
Applies to:
HP LTO5 Tape Drive - Version Not Applicable to Not Applicable [Release N/A]Information in this document applies to any platform.
Customer reported results of LTT Diagnostics
the utility is launched and hangs.
the /dev/sg 20 device is problematic.
30.3.0[3-/dev/sg19]:HP:Ultrium 5-SCSI:I5BS
30.4.0[3-/dev/sg20]:O::
30.5.0[3-/dev/sg21]:HP:Ultrium 5-SCSI:I67S
/dev/sg19 3 0 3 0 1 HP Ultrium 5-SCSI I5BS
/dev/sg20 3 0 4 0 1
/dev/sg21 3 0 5 0 1 HP Ultrium 5-SCSI I67S
Symptoms
| 2018-06-03 20:21:03 |
DriveId 4 has been put into health state 3 |
SL500, tape drive problem
The log snapshot revealed that the drive is not communicating with the host backup application.
2018-06-04 10:59:46
Drive(s) that appear to be in a Fatal status: HPXXXXXX
2018-06-04 10:58:52
Drive Get Config Response Failure
2018-06-03 20:21:03
DriveId 4 has been put into health state 3
961 2018-06-04T10:58:52.486 0.0.0.0.0 3200 ifm error 3001 0000 "IfmDriveGetConfig::issueCommand(): Drive Get Config Response Bad Result Code = 6406 For Drive ID 4"
Drive Address: 0,2,2,9
cause: (5)==COMMAND FAILURE
Health Reason Code: 6406
Health Reason: Response packet size doesn't match the packet length specified
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |