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SL500/LTO - Tape Drive Lost Communication, Result Code 6406 (Doc ID 2411676.1)

Last updated on JULY 25, 2022

Applies to:

HP LTO5 Tape Drive - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Customer reported results of LTT Diagnostics

the utility is launched and hangs.
the /dev/sg 20 device is problematic.

30.3.0[3-/dev/sg19]:HP:Ultrium 5-SCSI:I5BS
30.5.0[3-/dev/sg21]:HP:Ultrium 5-SCSI:I67S

/dev/sg19 3 0 3 0 1 HP Ultrium 5-SCSI I5BS
/dev/sg20 3 0 4 0 1
/dev/sg21 3 0 5 0 1 HP Ultrium 5-SCSI I67S


2018-06-03 20:21:03
DriveId 4 has been put into health state 3 

SL500, tape drive problem

The log snapshot revealed that the drive is not communicating with the host backup application.

2018-06-04 10:59:46
Drive(s) that appear to be in a Fatal status: HPXXXXXX

2018-06-04 10:58:52
Drive Get Config Response Failure

2018-06-03 20:21:03
DriveId 4 has been put into health state 3

961 2018-06-04T10:58:52.486 3200 ifm error 3001 0000 "IfmDriveGetConfig::issueCommand(): Drive Get Config Response Bad Result Code = 6406 For Drive ID 4"

Drive Address: 0,2,2,9
 cause: (5)==COMMAND FAILURE
 Health Reason Code: 6406
 Health Reason: Response packet size doesn't match the packet length specified




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