SL150 - Robot Hit Something During Reach Extend With Cartridge Partially in Cell, Error 5017 (Doc ID 2415903.1)

Last updated on NOVEMBER 22, 2022

Applies to:

Symptoms

Several time during the last few days the library become non-responsive.  The Commvault software seems unable to communicate with until we restart the library.  We have been able to get it back good with Commvault only to have it fail again later.

SL150 robot going inoperative during multiple put failures.

2018-06-22T12:45:39.249, 0.0.8.0.3, 510, robot, /usr/local/bin/Ifm, error, 0000, 5017, "Director - putResponse() srv_coord_put: Hit something during reach extend with cart partially in cell.; End of Text"
2018-06-22T12:45:55.683, 0.0.0.0.0, 3200, ifm, , error, 3000, 3313, "(request id = HOST/0x8aa6f48) IfmMove::commonMoveCommand(): PUT request of tape LA4831L6 from (P:MSRC) 0:1,R,1,1 to (P:MSRC) 0:4,R,3,3 failed:"
2018-06-22T12:54:26.691, 0.0.8.0.3, 510, robot, /usr/local/bin/Ifm, error, 0000, 5017, "Director - putResponse() srv_coord_put: Hit something during reach extend with cart partially in cell.; End of Text"
2018-06-22T12:54:43.157, 0.0.0.0.0, 3200, ifm, , error, 3000, 3313, "(request id = HOST/0x8aa6f48) IfmMove::commonMoveCommand(): PUT request of tape LA4841L6 from (P:MSRC) 0:1,R,2,1 to (P:MSRC) 0:4,R,3,3 failed:"
2018-06-22T13:03:13.806, 0.0.8.0.3, 510, robot, /usr/local/bin/Ifm, error, 0000, 5017, "Director - putResponse() srv_coord_put: Hit something during reach extend with cart partially in cell.; End of Text"
2018-06-22T13:03:30.266, 0.0.0.0.0, 3200, ifm, , error, 3000, 3313, "(request id = HOST/0x8aa6f48) IfmMove::commonMoveCommand(): PUT request of tape LA4842L6 from (P:MSRC) 0:1,R,3,1 to (P:MSRC) 0:4,R,3,3 failed:"
2018-06-22T13:12:00.239, 0.0.8.0.3, 510, robot, /usr/local/bin/Ifm, error, 0000, 5017, "Director - putResponse() srv_coord_put: Hit something during reach extend with cart partially in cell.; End of Text"
2018-06-22T13:12:13.913, 0.0.0.0.0, 3200, ifm, , error, 3000, 3313, "(request id = HOST/0x8aa6f48) IfmMove::commonMoveCommand(): PUT request of tape LA4843L6 from (P:MSRC) 0:1,R,1,2 to (P:MSRC) 0:4,R,3,3 failed:"
2018-06-22T13:20:40.144, 0.0.8.0.3, 510, robot, /usr/local/bin/Ifm, error, 0000, 5017, "Director - putResponse() srv_coord_put: Hit something during reach extend with cart partially in cell.; End of Text"
2018-06-22T13:20:53.772, 0.0.0.0.0, 3200, ifm, , error, 3000, 3313, "(request id = HOST/0x8aa6f48) IfmMove::commonMoveCommand(): PUT request of tape LA4844L6 from (P:MSRC) 0:1,R,2,2 to (P:MSRC) 0:4,R,3,3 failed:"

Changes

Cause

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