Acme Packet 3900 / Cannot Access System Console

(Doc ID 2418390.1)

Last updated on JULY 02, 2018

Applies to:

Acme Packet 3900 - Version E-Cz8.0.0 to E-Cz8.1.0 [Release E-Cz8.0]
Information in this document applies to any platform.
Customer reported having a console access issue with new 3900 Chassis.

I confirmed the console adapter was provided by Oracle.
I confirmed the RJ45 cable had the correct pin layout

RJ45 Pin Number DB9 Pin Number Color

Receive Data (RXD) 6 --------------------- 2 Yellow

Transmit Data (TXD) 3 --------------------- 3 Black

Ground 4 --------------------- 5 Red

I confirmed that they had the correct Terminal Application Serial Settings for Use with the Console Port
Serial Connection Parameter Setting
Baud Rate 115,200 bps
Date Bits 8
Parity No
Stop Bit 1
Flow Control None

I suggested the customer check the DB9 to USB converter to ensure it was the proper converter.

Goal

Unable to access 3900 SBC via console connection
 

Solution

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