T10000D - FSC 3337/3357 Error Code Over Threshold

(Doc ID 2418863.1)

Last updated on JULY 09, 2018

Applies to:

StorageTek T10000D Tape Drive - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL8500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Summary:Oracle Proactive Support reported 3337/3357 error code over threshold.

Drive load failed due to media error, volumeLabel=PD0516T2 hliLsm=11
************* ADDITIONAL INFORMATION *************
*** Alarm Description ***
FSC(3337): Drive load failed due to media error, volumeLabel=PD0516T2 hliLsm=11
Suspected Device Address :3.4.2.1.2
"Drive load failed due to media error", volumeLabel=PD0516T2 hliLsm=11

Drive_Bay9(3.4.2.1.2)

3337 - (4X)
Drive load failed due to media error, hliLsm=11

VOLSERS seen in 3337 messages: PD0516T2 (x1) RD6711T2 (x1) UD1011T2 (x1) XD0338T2 (x1)
(Errors Started - 2018-06-27 03:00:26 Errors Stopped - 2018-06-28 01:25:40)

3955 - (9X)
Error from device Code: 605 - Drive media error, drive 3,4,2,1,2: load FAILED with mediaError: (driveType = T10000d, driveFirmware = 4.13.101-5.60, sn = 579004000307) FSC: 5A56

VOLSERS seen in 3955 messages: PD0516T2 (x1) RD6711T2 (x1) RD7256T2 (x1) RD8809T2 (x1) UD1011T2 (x1) UD1843T2 (x1) UD3125T2 (x1) XD0338T2 (x1) XD0357T2 (x1)
(Errors Started - 2018-06-27 03:00:26 Errors Stopped - 2018-06-28 01:25:40)

3992 - (9X)
Warning from device, drive 3,4,2,1,2: rewindUnload Successful with mediaError: , FSC: 5A56

VOLSERS seen in 3992 messages: PD0516T2 (x1) RD6711T2 (x1) RD7256T2 (x1) RD8809T2 (x1) UD1011T2 (x1) UD1843T2 (x1) UD3125T2 (x1) XD0338T2 (x1) XD0357T2 (x1)
(Errors Started - 2018-06-27 03:00:27 Errors Stopped - 2018-06-28 01:25:40)

---------------------------------------------------------------------------------------------------

2103 2018-06-27T03:00:26.887 3.4.2.1.2 root hli0 move 53116070 error 3955 "Error from device Code: 605 - Drive media error", Data=<response sequence="39004621" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 3,4,2,1,2: load FAILED with mediaError: CartLabel UD1011T2 (driveType = T10000d, driveFirmware = 4.13.101-5.60, sn = 579004000307) FSC: 5A56||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>5A56</faultSymptomCode><STAPacketVersion>2</STAPacketVersion></result></response>
2104 2018-06-27T03:00:26.915 3.4.2.1.2 root hli0 move 53116070 error 3337 "Drive load failed due to media error", volumeLabel=UD1011T2 hliLsm=11
2110 2018-06-27T07:16:43.583 3.4.2.1.2 root hli0 move 53131640 error 3955 "Error from device Code: 605 - Drive media error", Data=<response sequence="39018446" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 3,4,2,1,2: load FAILED with mediaError: CartLabel XD0338T2 (driveType = T10000d, driveFirmware = 4.13.101-5.60, sn = 579004000307) FSC: 5A56||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>5A56</faultSymptomCode><STAPacketVersion>2</STAPacketVersion></result></response>
2111 2018-06-27T07:16:43.611 3.4.2.1.2 root hli0 move 53131640 error 3337 "Drive load failed due to media error", volumeLabel=XD0338T2 hliLsm=11



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Cause

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