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HA Failover Fails On New ACME 4600 (Doc ID 2426133.1)

Last updated on JULY 24, 2018

Applies to:

Acme Packet 4600 - Version S-Cz7.2.0 and later
Acme Packet 4500 - Version S-Cx6.4.x and later
Acme Packet 3900 - Version E-Cz7.4.0 and later
Acme Packet 6100 - Version S-Cz7.2.0 and later
Acme Packet 6300 - Version S-Cz7.2.0 and later
Information in this document applies to any platform.

Goal

On : Acme Packet 4600 ECZ8.0.0 Patch 2 (Build 90)

Recently installed HA pair of 4600's having a problem with gateway unreachable on primary SBC. Customer would manually clear the alarm so that it could be made active.  When the primary SBC is made active, calls are failing with 408 messages and RTP is dropped for existing calls on switchover from the secondary.

When the secondary is active, calls are fine.

 

Solution

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