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Private Cloud Appliance: Unable to connect to ILOM service processor via management network 192.168.4.xxx (Doc ID 2432046.1)

Last updated on AUGUST 20, 2018

Applies to:

Private Cloud Appliance X5-2 Hardware - Version All Versions and later
Private Cloud Appliance X6-2 Server Upgrade - Version All Versions and later
Private Cloud Appliance X7-2 Server Upgrade - Version All Versions and later
Information in this document applies to any platform.

Symptoms

The compute node is running Normal as expected, however you are not able to access the node's ILOM service processor (SP) from the management (192.168.4.xxx) network.
The following example uses ovcacn12r1 as an example. 

When viewed from the OVM GUI, all servers are in a Normal State.  This is because this GUI does not monitor SP health.

 

The node may show running VMs

 

CLI commands will show the node is running

 

Cause

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