My Oracle Support Banner

ILOM configuration on X6 database and storage servers is cleared after updating Exadata software to 12.2.1.1.[78] or 18.1.[567] (Doc ID 2438431.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Exadata X6-2 Hardware - Version All Versions and later
Oracle Exadata Storage Server Software - Version 12.2.1.1.7 to 12.2.1.1.8 [Release 12.2]
Oracle Exadata Storage Server Software - Version 18.1.5.0.0 to 18.1.7.0.0 [Release 12.2]
Exadata X6-8 Hardware - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Due to <bug 28185013> ILOM configuration is cleared after updating an X6-2 database server or X6-2L storage server (supplied with both X6-2 and X6-8 systems) to one of the following releases:

Note the following details about this issue:

  1. When this issue occurs, ILOM configuration is returned back to factory default.  Affected settings include the following: root password, hostname, system_identifier, network configuration (ipaddress, ipnetmask, ipgateway, managementport), DNS configuration, NTP configuration, additional ILOM users.
  2. Only some X6-2 and/or X6-2L servers are affected.  Run the operating system command "dmidecode -s chassis-serial-number | cut -c1-4" as the root user.  If the output is "1744" or higher, then the server would be affected by this issue during update to one of the affected releases shown above.
  3. X6-8 database servers are not affected.
  4. Database server or storage server updates are unaffected (i.e. updates to the affected releases succeed, even when this issue occurs).
  5. Grid infrastructure, databases, and other software are unaffected.
  6. Access to ILOM from the operating system root user with the ipmitool command using the default open KCS interface is unaffected.
  7. However, system access or monitoring through ILOM will be unavailable after this issue occurs.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.