ILOM configuration on X6 database and storage servers is cleared after updating Exadata software to 12.2.1.1.[78] or 18.1.[567] (Doc ID 2438431.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Symptoms

Due to <bug 28185013> ILOM configuration is cleared after updating an X6-2 database server or X6-2L storage server (supplied with both X6-2 and X6-8 systems) to one of the following releases:

• 18.1.7.0.0.180717
• 18.1.6.0.0.180529
• 18.1.5.0.0.180506
• 12.2.1.1.8.180528
• 12.2.1.1.7.180506

Note the following details about this issue:

1. When this issue occurs, ILOM configuration is returned back to factory default.  Affected settings include the following: root password, hostname, system_identifier, network configuration (ipaddress, ipnetmask, ipgateway, managementport), DNS configuration, NTP configuration, additional ILOM users.
2. Only some X6-2 and/or X6-2L servers are affected.  Run the operating system command "dmidecode -s chassis-serial-number | cut -c1-4" as the root user.  If the output is "1744" or higher, then the server would be affected by this issue during update to one of the affected releases shown above.
3. X6-8 database servers are not affected.
4. Database server or storage server updates are unaffected (i.e. updates to the affected releases succeed, even when this issue occurs).
5. Grid infrastructure, databases, and other software are unaffected.
6. Access to ILOM from the operating system root user with the ipmitool command using the default open KCS interface is unaffected.
7. However, system access or monitoring through ILOM will be unavailable after this issue occurs.

Cause

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