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SL8500 - Robot Offline, FSC 1302, 3955, Cartridge Dropoff Failed (Doc ID 2440777.1)

Last updated on JUNE 17, 2020

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Customer reported that One of  robot is showing offline in HA tape library. They have tried by take them offline/online but issue is not resolved yet.


1302 - (11X)
Failure from robot Code: 512 - Robot can not go operational, DIRECTOR End of Rail Init: Cartridge dropoff failed, cannot init, cmo_user_init_drop_off: Cannot dropoff Cartridge, Cell is FULL,
(Errors Started - 2018-08-25 12:04:07 Errors Stopped - 2018-08-25 13:34:51)

3955 - (11X)
Error from device Code: 512 - Robot can not go operational, DIRECTOR End of Rail Init: Cartridge dropoff failed, cannot init, cmo_user_init_drop_off: Cannot dropoff Cartridge, Cell is FULL,
(Errors Started - 2018-08-25 12:04:07 Errors Stopped - 2018-08-25 13:34:51)

Changes

No change reported 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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