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T4-1 - Unable To Get ILOM Prompt, SP is not responding or providing the sensor values (Doc ID 2443634.1)

Last updated on FEBRUARY 26, 2021

Applies to:

SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.


The customer reported:

- We are unable to get the ILOM prompt from the serial port in the T4-1 server.
- No matter we press #. any number of time, it is not going to ->  prompt.
- Rear panel LEDs: Service Action Required LED is ON!
- Front Panel LEDs: Service Action Required LED is ON!
- After a power cycle, No SP boot log observed.
- It was bypassing the ILOM, but we could see the POST process and Solaris boot.

From Explorer provided:

Even after power cycle, they could not upgrade the system firmware.


The server was a recycled one, that was earlier used in different data center.


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