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Users are Unable to Launch Applications with HTML5 Client, "Error: Client reconnect timeout has expired" (Doc ID 2444132.1)

Last updated on JUNE 18, 2021

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

After installation of a new Secure Global Desktop deployment within a secure customer site, the SGD Administrator of a received user reports that applications are failing to launch as expected when initiated via the HTML5 Client, but are successful via either of the other client modalities, including the Installed and Java client. 

Review of the XPE logs corresponding to the launch attempts show errors like the following:

Cause

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In this Document
Symptoms
Cause
Solution
 Modifying the Security Ciphers
References


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