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ASR Manager 5.8 and 18.3.0 does not create service requests for hardware alerts (e.g. disk failure) sent by MS on Exadata servers (Doc ID 2444642.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Automatic Service Request (ASR) - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

SRs are not automatically created by Auto Service Request Manager (ASRM) for hardware events on Exadata database servers or storage servers.  This could result in hardware remaining in a potentially non-functional state.

Cause

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In this Document
Symptoms
Cause
Solution
References

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