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ZDLRA| Backup Does Not Complete After ZDLRA Upgrade (Doc ID 2451503.1)

Last updated on JANUARY 10, 2022

Applies to:

Zero Data Loss Recovery Appliance X5 Hardware - Version All Versions and later
Zero Data Loss Recovery Appliance X4 Hardware - Version All Versions and later
Zero Data Loss Recovery Appliance X7 Hardware - Version All Versions and later
Zero Data Loss Recovery Appliance X6 Hardware - Version All Versions and later
Information in this document applies to any platform.
Zero Data Loss Recovery Appliance Software - Version 12.1.1.1.8 Upgraded to Version 12.2.1.1.2

Symptoms

1.  After upgrade ZDLRA to 12.2.1.1.2 backup's are running extremely slow and does not complete

To narrow down the issue, NETTTEST were run as below from each node of protected database to each ZDLRA nodes

oracle@xxxxxxXXXXX ~]$ rman target / catalog <USER>/<pwd@<EZ CONNECT STRING>/<PASSWORD> debug trace=/tmp/nettest.trc log=/tmp/nettest.log

RMAN> run {
allocate channel foo device type sbt PARMS "SBT_LIBRARY=/<DIR>/12.1.0.2/<DB_HOME>/lib/libra.so,
ENV=(RA_HOST=<ingest_ip>,_RA_TRACE_LEVEL=1000,RA_WALLET='location=file:/<DIR>/product/12.1.0.2/<DB_HOME>/dbs/zdlra credential_alias=<EZ CONNECT STRING>/zdlcat:dedicated')";
send channel foo 'NETTEST 100M' ;
}

Results of NETTEST were as follows, which confirmed that the issue was with ZDLRA node1.

Protected_db_NODE1 -> ZDLRA_NODE1 = Hung/Does not complete
Protected_db_NODE1 -> ZDLRA_NODE2 = Completed
Protected_db_NODE2 -> ZDLRA_NODE1 = Hung/Does not complete
Protected_db_NODE2 -> ZDLRA_NODE2 = Completed

2.  Some  backups are  failing with the following error  :

ORA-27192: skgfcls: sbtclose2 returned error - failed to close file
ORA-19511: Error received from media manager layer, error text:
KBHS-00715: HTTP error occurred 'http-protocol-error'
KBHS-00708: unable to receive data from HTTP server; error ORA-12570

 

Changes

  ZDLRA was upgraded from V12.1.1.1.8 to 12.2.1.1.2.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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