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StorageTek Tape Analytics (STA) - After IP Address Change, STA Will No Longer Connect To SL8500 (Doc ID 2466799.1)

Last updated on OCTOBER 23, 2019

Applies to:

StorageTek Tape Analytics - Version 2.3 to 2.3 [Release 2.0]
Information in this document applies to any platform.

Symptoms

The STA server had two IP network connections.

IP1 = Public Network (xxx.xx.x.x)
IP2 = Library Network (xxx.xx.x.x)

When doing a test connection from "Setup & Administration" the following error is returned:

Connection Test Status for Library 'ncc-sl8500'
MIB Walk Channel :: Failed (STA cannot MIB walk Library 'ncc-sl8500' : UNKNOWN)
Trap Channel :: Not Tested
Media Validation Support :: Not Tested


'ping' from the STA host to the library is successful.  'snmpwalk' and 'snmpget' commands are also completing successfully:

[root@sta ~]# snmpwalk -mALL -v1 -cpublic xxx.xx.x.xxx
SNMPv2-MIB::sysDescr.0 = STRING: Linux HPC_SL8500_NCC x.x.xx.xx-xxx  Wednesday, January
SNMPv2-MIB::sysObjectID.0 = OID: NET-SNMP-TC::linux
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks:
SNMPv2-MIB::sysContact.0 = STRING: http://www.sun.com/contact/support.jsp
SNMPv2-MIB::sysName.0 = STRING: HPC_SL8500_NCC
SNMPv2-MIB::sysLocation.0 = STRING: customer_site
SNMPv2-MIB::sysORLastChange.0 = Timeticks:
SNMPv2-MIB::sysORID.1 = OID: SNMP-VIEW-BASED-ACM-MIB::

Changes

The STA public network interface IP address was changed

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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