SL3000 - Communication Issue Between SL3000 and Backup Server - KEY: 0x02, ASC: 0x04, ASCQ: 0x0C (Doc ID 2467697.1)

Last updated on JUNE 27, 2024

Applies to:

Symptoms

Backup server was logging errors while running tests on SL3000.

SCSI sense data:

key = 0x2, asc = 0x4, ascq = 0xc, UNKNOWN ERROR, KEY: 0x02, ASC: 0x04, ASCQ: 0x0C

Sense key 2 (not ready) -> 04: 0C  "Not Ready, Logical Unit Not Accessible"

Events found in log snapshot:

6945 2018-10-29T18:29:18.193 1.0.0.0.0 root default scsi-engine 0 trace 0000 ScsiTask::create():lun = 0
6946 2018-10-29T18:29:18.194 1.0.0.0.0 root default scsi-engine 0 trace 0000 LibifSL8500Library::(1)getVirtualLunNumber - found hostWwpn = 0x21000024ff50f613, portNum = 1, lun = 0
6947 2018-10-29T18:29:18.229 1.0.0.0.0 root default scsi-engine 0 trace 0000 LibifSL8500Library::(2)getVirtualLunNumber - found hostWwpn = 0x21000024ff50f613, lun = 0
6948 2018-10-29T18:29:18.230 1.0.0.0.0 root default scsi-engine 0 trace 0000 LibifSL8500Library::(3)getVirtualLunNumber - found hostWwpn = 0x21000024ff50f613, lun = 0, partitionId = 0x1
6949 2018-10-29T18:29:18.270 1.0.0.0.0 root default scsi-engine 0 trace 0000 LibifSL8500Library::isScsiPortLicensed(): portNum = 1 is NOT licensed  ----------------------------------------------------------------------------------------------------------- Port 1 license info
6950 2018-10-29T18:29:18.271 1.0.0.0.0 root default scsi-engine 0 trace 0000 ScsiTask::create() Port 1 NOT Licensed -----------------------------------------------------------------------------------------------------------------------------------------------
6951 2018-10-29T18:29:18.272 1.0.0.0.0 root default scsi-engine 0 trace 0000 LibifSL8500Library::(1)getVirtualLunNumber - found hostWwpn = 0x21000024ff50f613, portNum = 1, lun = 0
6952 2018-10-29T18:29:18.307 1.0.0.0.0 root default scsi-engine 0 trace 0000 LibifSL8500Library::(2)getVirtualLunNumber - found hostWwpn = 0x21000024ff50f613, lun = 0
6953 2018-10-29T18:29:18.308 1.0.0.0.0 root default scsi-engine 0 trace 0000 LibifSL8500Library::(3)getVirtualLunNumber - found hostWwpn = 0x21000024ff50f613, lun = 0, partitionId = 0x1
6954 2018-10-29T18:29:18.309 1.0.0.0.0 root default scsi-engine 0 trace 0000 Task received 0x30100440: cdb = 0x1a 0 0x1d 0 0x18 0 0 0 0 0 0 0 0 0 0 0/ nexus = 0x1b0200 0xda0061 0-1 0/21000024ff50f613 p=0x1
6955 2018-10-29T18:29:18.313 1.0.0.0.0 root default scsi-engine 0 trace 0000 ScsiBadLicensedPortTask::startCommandComplete() 0x30100440 - status = 0x2
6956 2018-10-29T18:29:18.314 0.0.0.0.0 1000 scsi-engine info 1202 0000 "task = 0x30100440, cdb = 0x1a 0 0x1d 0 0x18 0 0 0 0 0 0 0 0 0 0 0, senseKey/asc/ascq = 0x2/0x4/0xc, sksValid/cmd_data/fieldPtr = 0/0/0" ----------------------------> SCSI sense data

Cause

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