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EPAP : 0261 MPS Unavailable For Both EPAP (Doc ID 2481949.1)

Last updated on AUGUST 02, 2019

Applies to:

Oracle Communications EAGLE (Hardware) - Version EPAP 16.2 and later
Information in this document applies to any platform.

Symptoms

On : EPAP 16.2 version, EPAP (Hardware)

Both MPS unavailable  and showing level zero

ERROR
-----------------------

rept-stat-mps
  Command entered at terminal #22.
;

Command Accepted - Processing
tekelecstp 18-12-06 13:11:50 EST EAGLE 46.4.0.0.0-69.19.0
  VERSION PST SST AST
  EPAP A ----------- OOS-MT Isolated -----
  CRITICAL PLATFORM ALARM DATA = ----------------
  MAJOR PLATFORM ALARM DATA = ----------------
  MINOR PLATFORM ALARM DATA = ----------------
  CRITICAL APPLICATION ALARM DATA = ----------------
  MAJOR APPLICATION ALARM DATA = ----------------
  MINOR APPLICATION ALARM DATA = ----------------
  ALARM STATUS = *C 0261 MPS unavailable

  VERSION PST SST AST
  EPAP B ----------- OOS-MT Isolated -----
  CRITICAL PLATFORM ALARM DATA = ----------------
  MAJOR PLATFORM ALARM DATA = ----------------
  MINOR PLATFORM ALARM DATA = ----------------
  CRITICAL APPLICATION ALARM DATA = ----------------
  MAJOR APPLICATION ALARM DATA = ----------------
  MINOR APPLICATION ALARM DATA = ----------------
  ALARM STATUS = *C 0261 MPS unavailable

  CARD PST SST GSM STAT
  1201 IS-NR Active ACT
  1317 IS-NR Active ACT
  2201 IS-NR Active ACT
  2217 IS-NR Active ACT
  2301 IS-NR Active ACT
  3101 IS-NR Active ACT
  3201 IS-NR Active ACT
  3301 IS-NR Active ACT
  4111 IS-NR Active ACT
  4211 IS-NR Active ACT
  4307 IS-NR Active ACT

  CARD PST SST INP STAT
  1201 IS-NR Active ACT
  1317 IS-NR Active ACT
  2201 IS-NR Active ACT
  2217 IS-NR Active ACT
  2301 IS-NR Active ACT
  3101 IS-NR Active ACT
  3201 IS-NR Active ACT
  3301 IS-NR Active ACT
  4111 IS-NR Active ACT
  4211 IS-NR Active ACT
  4307 IS-NR Active ACT

  CARD 1201 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 1317 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 2201 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 2217 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 2301 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 3101 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 3201 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 3301 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 4111 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 4211 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  CARD 4307 ALARM STATUS = No Alarms.
  DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP
  DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
  Failed Channels: Prov UDP

  Command Completed.
;


rept-stat-db:db=mps:display=all
    Command entered at terminal #22.
;

Command Accepted - Processing
    tekelecstp 18-12-06 13:12:41 EST  EAGLE 46.4.0.0.0-69.19.0
                    EPAP A  (NOACCS)
                     C  BIRTHDATE          LEVEL       EXCEPTION
                     -  -----------------  ----------  --------------
    PDB                    -        -          -             -
    RTDB                   -        -          -             -
    RTDB-EAGLE       -     -        -          -             -

                    EPAP B  (NOACCS)
                     C  BIRTHDATE          LEVEL       EXCEPTION
                     -  -----------------  ----------  --------------
    PDB                    -        -          -             -
    RTDB                   -        -          -             -
    RTDB-EAGLE       -     -        -          -             -


                    EAGLE RTDB REPORT
    CARD/APPL  LOC   C  BIRTHDATE          LEVEL       EXCEPTION    IN-SRVC
    ---------  ----  -  -----------------  ----------  ------------ -----------
    VSCCP      1201  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      1317  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      2201  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      2217  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      2301  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      3101  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      3201  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      3301  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      4111  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      4211  Y  17-04-03 04:10:48   438137138        -         176d 11h
    VSCCP      4307  Y  17-04-03 04:10:48   438137138        -         176d 11h

;
Command Executed


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the EPAPs have lost communication with the switches and in turn the SCCP cards are not getting updates.

Changes

 

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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