EPAP : 0261 MPS Unavailable For Both EPAP
(Doc ID 2481949.1)
Last updated on AUGUST 04, 2023
Applies to:
Oracle Communications EAGLE (Hardware) - Version EPAP 16.2 and laterInformation in this document applies to any platform.
Symptoms
On : EPAP 16.2 version, EPAP (Hardware)
Both MPS unavailable and showing level zero
ERROR
-----------------------
rept-stat-mps
Command entered at terminal #22.
;
Command Accepted - Processing
tekelecstp 18-12-06 13:11:50 EST EAGLE 46.4.0.0.0-69.19.0
VERSION PST SST AST
EPAP A ----------- OOS-MT Isolated -----
CRITICAL PLATFORM ALARM DATA = ----------------
MAJOR PLATFORM ALARM DATA = ----------------
MINOR PLATFORM ALARM DATA = ----------------
CRITICAL APPLICATION ALARM DATA = ----------------
MAJOR APPLICATION ALARM DATA = ----------------
MINOR APPLICATION ALARM DATA = ----------------
ALARM STATUS = *C 0261 MPS unavailable
VERSION PST SST AST
EPAP B ----------- OOS-MT Isolated -----
CRITICAL PLATFORM ALARM DATA = ----------------
MAJOR PLATFORM ALARM DATA = ----------------
MINOR PLATFORM ALARM DATA = ----------------
CRITICAL APPLICATION ALARM DATA = ----------------
MAJOR APPLICATION ALARM DATA = ----------------
MINOR APPLICATION ALARM DATA = ----------------
ALARM STATUS = *C 0261 MPS unavailable
CARD PST SST GSM STAT
1201 IS-NR Active ACT
1317 IS-NR Active ACT
2201 IS-NR Active ACT
2217 IS-NR Active ACT
2301 IS-NR Active ACT
3101 IS-NR Active ACT
3201 IS-NR Active ACT
3301 IS-NR Active ACT
4111 IS-NR Active ACT
4211 IS-NR Active ACT
4307 IS-NR Active ACT
CARD PST SST INP STAT
1201 IS-NR Active ACT
1317 IS-NR Active ACT
2201 IS-NR Active ACT
2217 IS-NR Active ACT
2301 IS-NR Active ACT
3101 IS-NR Active ACT
3201 IS-NR Active ACT
3301 IS-NR Active ACT
4111 IS-NR Active ACT
4211 IS-NR Active ACT
4307 IS-NR Active ACT
CARD 1201 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 1317 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 2201 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 2217 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 2301 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 3101 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 3201 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 3301 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 4111 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 4211 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
CARD 4307 ALARM STATUS = No Alarms.
DSM PORT A: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
DSM PORT B: ALARM STATUS = ** 0084 IP Connection Unavailable
Failed Channels: Prov UDP
Command Completed.
;
rept-stat-db:db=mps:display=all
Command entered at terminal #22.
;
Command Accepted - Processing
tekelecstp 18-12-06 13:12:41 EST EAGLE 46.4.0.0.0-69.19.0
EPAP A (NOACCS)
C BIRTHDATE LEVEL EXCEPTION
- ----------------- ---------- --------------
PDB - - - -
RTDB - - - -
RTDB-EAGLE - - - - -
EPAP B (NOACCS)
C BIRTHDATE LEVEL EXCEPTION
- ----------------- ---------- --------------
PDB - - - -
RTDB - - - -
RTDB-EAGLE - - - - -
EAGLE RTDB REPORT
CARD/APPL LOC C BIRTHDATE LEVEL EXCEPTION IN-SRVC
--------- ---- - ----------------- ---------- ------------ -----------
VSCCP 1201 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 1317 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 2201 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 2217 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 2301 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 3101 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 3201 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 3301 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 4111 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 4211 Y 17-04-03 04:10:48 438137138 - 176d 11h
VSCCP 4307 Y 17-04-03 04:10:48 438137138 - 176d 11h
;
Command Executed
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the EPAPs have lost communication with the switches and in turn the SCCP cards are not getting updates.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |