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Rss Stays Offline (Doc ID 2492168.1)

Last updated on JUNE 09, 2022

Applies to:

Oracle Communications Interactive Session Recorder - Version 6.2 and later
Information in this document applies to any platform.

Symptoms

Rss stays offline.

Recorder.log shows below entries:

01/04/2019 16:41:10[  CRIT]RecorderConfig: Error fetching configs, return was: -1
01/04/2019 16:41:43[  WARN] mixMaster: Waiting for configuration to load.
01/04/2019 16:41:50[  INFO]callManager: fetchConfigs: recorder voipIp='xx.xx.xx.xx'
01/04/2019 16:41:50[  INFO]callManager: fetchConfigs: requesting configs from 'xx.xx.xx.xx'
01/04/2019 16:41:50[  INFO]SecureWSCBroker: Broker(0xa94fe0) Sending GET request to [/IsrApi/config/recorder] [voipIp=xx.xx.xx.xx]
01/04/2019 16:41:50[  WARN]SecureWSClient: Response returned with status code: 500 (Internal Server Error)
01/04/2019 16:41:50[  INFO]SecureWSCBroker: Broker(0xa94fe0) GET request /IsrApi/config/recorder received Status Code 500(Internal Server Error)
01/04/2019 16:41:50[  WARN]callManager: Error calling method GET /IsrApi/config/recorder.
01/04/2019 16:41:50[  CRIT]RecorderConfig: Error fetching configs, return was: -1

Customer is able to ping the RSS from dashboard

Changes

Newly deployed RSS.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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