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Attempting to add Device monitor in Oracle Communications Session Monitor responds with "an error has occured" (Doc ID 2496542.1)

Last updated on AUGUST 27, 2020

Applies to:

Oracle Communications Session Monitor - Version 4.1 and later
Information in this document applies to any platform.

Symptoms

Customers have Oracle Communication Session Monitor (OCSM) 4.1 installed with MySQL 5.5.  When attempting to add Device monitors i.e Settings->Device Monitoring->Add

it fails and the error:

 

an error has occurred



is shown. 

The /var/log/messages file shows "No such device" e.g.

 

 

 

Cause

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In this Document
Symptoms
Cause
Solution


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