My Oracle Support Banner

Attempting to add Device monitor in Oracle Communications Session Monitor responds with "an error has occured" (Doc ID 2496542.1)

Last updated on AUGUST 27, 2020

Applies to:

Oracle Communications Session Monitor - Version 4.1 and later
Information in this document applies to any platform.


Customers have Oracle Communication Session Monitor (OCSM) 4.1 installed with MySQL 5.5.  When attempting to add Device monitors i.e Settings->Device Monitoring->Add

it fails and the error:


an error has occurred

is shown. 

The /var/log/messages file shows "No such device" e.g.





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.