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ASR No Heartbeat events can occur if SP is replaced and ILOM SNMP configuration was not restored from previous backup (Doc ID 2497561.1)

Last updated on SEPTEMBER 19, 2019

Applies to:

SPARC T5-2 - Version All Versions to All Versions [Release All Releases]
SPARC T5-4 - Version All Versions to All Versions [Release All Releases]
SPARC T5-8 - Version All Versions to All Versions [Release All Releases]
SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Active no Heartbeat events recieved for the asset

Changes

Server was using SNMPv2 or SNMPv3 to send ASR telemetry

Motherboard and Service Processor were replaced prior to the no Heartbeat events.

ILOM configuration was restored manually and not from a previous backup.

Cause

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