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User Devices Don't Display In OCOM (Doc ID 2507215.1)

Last updated on NOVEMBER 16, 2023

Applies to:

Oracle Communications Session Monitor - Version 4.0 and later
Information in this document applies to any platform.

Symptoms

Oracle Communications Session Monitor (OCSM) users find that when clicking "User Devices" not only are User Devices for Registrations not shown, the Device List is empty.
Reviewing the Call Trace confirms that the REGISTER events contain the "User-Agent" header e.g.


as per:

 

https://docs.oracle.com/communications/E89194_01/doc.40/e89200/omg_operations.htm#SMOMG344

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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