My Oracle Support Banner

Exadata DB Crash Due To Failing Memory DIMM (Doc ID 2512283.1)

Last updated on JANUARY 16, 2020

Applies to:

Exadata X7-2 Hardware - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

DB crash due to Exadata hardware errors: There was one database on a RAC cluster that crashed but later found hardware errors such as

Several error types and locations

 

Also found

 

abc123-ilom_1234....../fma/@usr@local@bin@fmadm_faulty.out

Suspect 1 of 1
  Problem class  : fault.memory.intel.dimm_ce
  Certainty      : 100%
  Affects        : /SYS/MB/P0/D2
  Status         : faulted

  FRU                
     Status            : faulty
     Location          : /SYS/MB/P0/D2
     Manufacturer      :xxxx Semiconductor Inc.
     Name              : 65536MB DDR4 SDRAM DIMM
     Part_Number       .........:...
     Revision          : 01
     Serial_Number     : 00AD011807426655D6
     Chassis          
        Manufacturer   : Oracle Corporation
        Name           : ORACLE SERVER X*-2
        Part_Number    : 7347596
        Serial_Number  : 1234xxxxxx
  Resource            
     Location          : /SYS/MB/P0/D2/R2


Description : Multiple correctable ECC errors on a memory DIMM have been detected.

Response    : The affected page(s) of memory associated with the faulty
                    memory module maybe immediately retired by the operating
             system to avoid subsequent errors.

Impact      : The system will continue to operate in the presence of this
             fault. The memory DIMM is still in use and is not disabled.
             If the DIMM_CE_MAP_OUT policy is enabled, the memory DIMM is
             disabled on next system reboot and will remain unavailable
             until repaired. System performance may be impacted slightly
             due to retired memory pages.

Action      : Please refer to the associated reference document at
             http://support.oracle.com/msg/SPX86A-8002-XM for the latest
             service procedures and policies regarding this diagnosis.

FileName
----------------

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.