My Oracle Support Banner

OCSM ME Showing "Can Not Connect To Probes" or "Failed to find Probe X" Pop Up Error Messages in Web GUI (Doc ID 2537140.1)

Last updated on AUGUST 27, 2020

Applies to:

Oracle Communications Session Monitor - Version 4.1 to 4.1 [Release 4.0]
Oracle Communications Session Monitor - Version 4.0 to 4.0 [Release 4.0]
Information in this document applies to any platform.

Symptoms

Seeing popups in OCOM Packet Inspector (PI) and OCOM Mediation Engine (ME) that indicate the ME is unable to locate/connect to Probe X.

For example you may see a constant error flashing up on the PI page:

ocsm vsp: FROM JAVASCRIPT: Failed to connect to probe ocsm://4, Failed to connect to probe ocsm://1; Attrs: -; Inst: -; Prefix:

Example screen shot from a PI:

Changes

 External Probe IP or name changed and the old probe is still showing.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.