My Oracle Support Banner

Recently Added Secure Global Desktop Gateway (SGDGW) Server Is Not Reporting Connections. (Doc ID 2555474.1)

Last updated on DECEMBER 30, 2020

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

The SGD Administrator had recently added a second SGD Gateway to a deployment with an existing SGD Gateway.

After set-up, users are able to connect to the second gateway and their SGD environment without issue. 

However, despite connecting explicitly to the second gateway and establishing a connection, the gateway itself reports 0 active connections.

[root@gw2]# gw status

Total no. connections: 0
Accepting standard connections
Uptime: 18 days 00:44:50

AIP Connections (0/5000)

WebSocket Connections (0/512)

HTTP Connections (0/100)

 

The same command on the other gateway server returns the expected count of connections.

Changes

When the second SGD Gateway was added to the deployment, the SGD Administrator added the record to the SGD deployment using the tarantella config edit --security-gateway command, but did so using a semi-colon as a separator in lieu of a comma:

# tarantella config list --security-gateway
  security-gateway: 192.168.1.2:sgdg:gw1.example.com:443;192.168.1.3:sgdg:gw2.example.com:443

 

Note: Additional details regarding the --security-gateway attribute may be found in the the SGD Gateway Administration Guide, available here: https://docs.oracle.com/cd/E88357_01/E88362/html/gateway-security-gateway-attr.html

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.