My Oracle Support Banner

Oracle Secure Global Desktop 5.4 HTML5 Client slow performance with RHEL 7 Desktop after RHEL April 2019 Patches are installed (Doc ID 2558226.1)

Last updated on DECEMBER 23, 2020

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

Users are accessing RHEL 7 Desktop via Secure Global Desktop (SGD) HTML5 client.  They find that the performance significantly declines after installing RHEL 7 April 2019 Patches. The login to the HTML5 Client is fine but when the RHEL Desktop is launched, any interaction with it e.g right click to bring up the right click menu, (create new folder, launch terminal window, etc). takes more time than before, or even typing in a terminal window is slow.

This issue has not been reported with the SGD Java Client or accessing the Desktop outside of SGD.

 

Changes

RHEL April 2019 Patches applied including the following mesa driver patches:

 

mesa-dri-drivers.x86_64 18.0.5-4.el7_6
mesa-dri-filesystem.x86_64 18.0.5-4.el7_6
mesa-libEGL.x86_64 18.0.5-4.el7_6
mesa-libGL.x86_64 18.0.5-4.el7_6
mesa-libGLU.x86_64 9.0.0-4.el7
mesa-libgbm.x86_64 18.0.5-4.el7_6
mesa-libglapi.x86_64 18.0.5-4.el7_6
mesa-libxatracker.x86_64 18.0.5-4.el7_6

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1 - Remove/downgrade the specific mesa patches listed above.
 2 - Use a client modality other than HTML5, such as Java or the installed client.
 3 - Live with the performance hit until such time as the cause is found and a fix provided.


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.