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Test User Reports Expected Applications are not Provisioned via DSI within User's Dynamic Secure Global Desktop Workspace (Doc ID 2562173.1)

Last updated on AUGUST 02, 2019

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Administrator received reports that an end user is able to authenticate successfully with SGD, and is presented with "default" applications, but does not see the expected specialized content that was provisioned to their user workspace.

The SGD server has been configured to authenticate users using LDAP, and the SGD Administrator has verified that the intended applications have been provisioned to this user identity using LDAP Queries, as part of Directory Services Integration (DSI) functionality.

Changes

Note: This behavior was observed and reported within a deployment performing UAT testing, in preparation for an upgrade from an earlier release of the product. The upgrade itself is not relevant to this behavior, but the test environment was: in this unique scenario, the testers users had access to both local system accounts, as well as provisioned identities within LDAP.

This scenario is relevant to any deployment that may have multiple login authorities enabled, simultaneously.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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