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Oracle ZFS Storage Appliance: SSL certificate problem, Self Signed Certificate in Certificate Chain (Doc ID 2563930.1)

Last updated on APRIL 15, 2021

Applies to:

Integrated Software for ZFS ZS3-x Arrays - Version All Versions to All Versions [Release All Releases]
Integrated Software for ZFS ZS4-x Arrays - Version All Versions to All Versions [Release All Releases]
Integrated Software for ZFS ZS5-x Arrays - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS7-2 High End - Version All Versions to All Versions [Release All Releases]
Integrated Software for ZFS 7xx0 Arrays - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Symptoms

Customer receiving error "failed to make request: error connecting to support service (SSL certificate problem: self signed certificate in certificate chain)" when trying to register with ASR.

When looking through scrk logs we see the following error message:

 

Changes

 The SSL certificate is being issued by customer firewall/proxy (SSL interception).

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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