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User Unable to Unlock Screen Saver within Gnome 3 Desktop Session Provisioned from Solaris 11.4 via Secure Global Desktop (Doc ID 2581583.1)

Last updated on DECEMBER 24, 2020

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.

Symptoms

SGD Administrator received reports that Gnome 3 / Solaris 11.4 desktop sessions provisioned to remote users via Secure Global Desktop lock remotely after a period inactivity.  When the locked application is displayed in a "Client's Maximum Size," this credentials challenge may be confusing for newer users, who incorrectly attempt their local client password, and are unable to unlock the application.

For reference, the instructions below outline the procedure to disable Screen Lock in Gnome 3 Sessions on Solaris 11.4 deployments.

Cause

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In this Document
Symptoms
Cause
Solution
 Best Practice
 Disable Screen Saver Locks on Gnome 3 Desktop Environments provisioned on Solaris 11.4


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