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One way audio for calls to MS teams client (Doc ID 2591798.1)

Last updated on FEBRUARY 25, 2020

Applies to:

Acme Packet 3900 - Version E-Cz7.4.0 and later
Information in this document applies to any platform.

Symptoms

Customer may report that when A party call ( Mobile ) calls MSTEAMS Auto-attendant ( B Party ) , it is routed to call queue, and then MS teams client ( C party ) receives that calls and gets connected to Mobile , however there is one way audio.

MS Teams Client can hear A party, however A party can not hear.

From the platform debug logs, we are seeing the below error, which indicates SBC is failing to unprotect srtp stream.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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