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MacOS Users Unable to Connect to Secure Global Desktop after Upgrade to 10.15 (Catalina) (Doc ID 2606349.1)

Last updated on JANUARY 15, 2022

Applies to:

Oracle Secure Global Desktop - Version 5.4 and later
Information in this document applies to any platform.


Existing users connecting from client devices that have been recently upgraded to MacOS 10.15 (Catalina) may be unable to connect to Secure Global Desktop.  In this scenario, users may receive the following message shortly after authenticating to Secure Global Desktop:

However, subsequent attempts by the user to install the 64bit client (as prescribed within (Doc ID 2581460.1)) do not appear to resolve this behavior.


Apple removed support for 32bit applications within the MacOS X 10.15 (Catalina) release.   While it is possible to update the operating system on these client devices while preserving preinstalled 32bit software, these applications will not run as expected after the upgrade. 


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