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OCSM Install Failed (Doc ID 2614157.1)

Last updated on FEBRUARY 12, 2020

Applies to:

Oracle Communications Session Monitor - Version 4.2 and later
Information in this document applies to any platform.

Goal

Upgraded the system to 4.2.0.0.0 and customer was not able to login to OCOM system.

The MySql log file shows the following error:

2019-11-06T17:50:18.687417Z 29 [Note] Access denied for user 'root'@'localhost' (using password: NO)

Reinstallation didn't help to clear the MySql error.

mysql.connector.errors.ProgrammingError: 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)
/opt/oracle/ocsm/usr/bin/plddb.py(22708) INFO: First attempt to access the database failed: 1045 (28000): Access denied for user 'root'@'localhost' (using password: YES)
/opt/oracle/ocsm/usr/bin/plddb.py(22708) INFO: Database does not exist, creating it...
/opt/oracle/ocsm/usr/bin/plddb.py(22708) INFO: Ignoring createdb.sql

Tried following the below document, but the issue remain same.

Accessing Mysql Gives "Access Denied For User 'root'@'localhost' (using Password: YES)" (Doc ID 2447436.1)
 

Solution

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In this Document
Goal
Solution
References


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