ME Not Receiving Any Traffic from Probes After Certificate Upgrade (Doc ID 2632041.1)

Last updated on AUGUST 18, 2022

Applies to:

Symptoms

EOM 3.4 not receiving any traffic after certificate upgrade

After uploading a new certificate for the web GUI of an EOM 3.4 server the server stopped showing traffic from the configured probes.

I tried to capture incoming traffic on all network interfaces and wasn't able to do so then I ran the command "ifconfig" and I noticed that the IP address for one interface "disappeared".

After a little troubleshooting I find out that a parameter was missing from the network interface configuration file.

The parameter that was missing was “NETWORK” and instead there was a “PREFIX” parameter, after changing that and restarting the affected network interfaces the server started to receive traffic that was also shown on the EOM dashboard.

I would like to know what was the cause of this "change" on the network interface configuration file.

The problem presented after a certificate installation and a reboot of the servers. A parameter was missing from the network interface configuration file. The parameter that was missing was “NETWORK” and instead there was a “PREFIX” parameter.

Changes

The problem presented after a certificate installation and a reboot of the servers.

Certificate Upgrade. Interface configuration changes/reboot.

Cause

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