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Oracle ZFS Storage Appliance Update Check Fails with Error "Unable To Retrieve Version Data" (Doc ID 2632787.1)

Last updated on FEBRUARY 02, 2020

Applies to:

Sun ZFS Storage 7420 - Version All Versions to All Versions [Release All Releases]
Sun ZFS Storage 7320 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS4-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS7-2 High End - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage ZS3-4 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

When the customer tries to check for new updates from Maintenance->Systems->Check , it reports error as "The appliance failed to verify if an update is available:Unable to retrieve version data"

1) Verified updatecheck_on is set to true

 Note:The above is a shell command and only recommended to be used by trained support personnel.

Changes

 Configured phone home successfully.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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