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IxpTransfer error (Doc ID 2638601.1)

Last updated on MAY 01, 2020

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 10.3 and later
Information in this document applies to any platform.

Symptoms

We are seeing multiple alerts in system alarms related to ixp server. In all the IXP subsystem servers we see the processes dataexport and IxpTransfer getting restarted frequently.
IxpTransfer log shows the following error,
[cfguser@ixp ~]$ tt IxpTransfer
+ cf.follow -10 -u /var/TKLC/ixp/run/proc/IxpTransfer/trace.dat

  ***** cf.follow Adjusting Time from UTC by 01:00 *****

1108:083304.038 TR-V PROGRAM STARTED -- IxpTransfer cmver=7.5.0.13.0-14027 (pid: 32798) [32798/ProcUtil.cxx:443]
1108:083304.040 MNG2 Read role, GetServer failed hostname=ixp [32798/IxsDatabase.cpp:110]
1108:083304.143 TR-V PROGRAM TERMINATED -- IxpTransfer code=0 [32798/ProcUtil.cxx:515]
1108:083309.041 TR-V PROGRAM STARTED -- IxpTransfer cmver=7.5.0.13.0-14027 (pid: 32807) [32807/ProcUtil.cxx:443]
1108:083309.045 MNG2 Read role, GetServer failed hostname=ixp0010-1a [32807/IxsDatabase.cpp:110]
1108:083309.147 TR-V PROGRAM TERMINATED -- IxpTransfer code=0 [32807/ProcUtil.cxx:515]
1108:083314.035 TR-V PROGRAM STARTED -- IxpTransfer cmver=7.5.0.13.0-14027 (pid: 32823) [32823/ProcUtil.cxx:443]
1108:083314.038 MNG2 Read role, GetServer failed hostname=ixp0010-1a [32823/IxsDatabase.cpp:110]
1108:083314.140 TR-V PROGRAM TERMINATED -- IxpTransfer code=0 [32823/ProcUtil.cxx:515]
1108:083319.043 TR-V PROGRAM STARTED -- IxpTransfer cmver=7.5.0.13.0-14027 (pid: 32841) [32841/ProcUtil.cxx:443]

System alarms shows the following critical error,

 ixp : Creating connection to oracles failed: Problem: Table XXXXXXXXX3 does not exists.; Session: xxxxxxxxx3; Failed DatawareHouses: XXXXXXXa (XXX.XXX.XXX.XXX) : Exporting period starting o

On :

Problem Details:
--------------------
We are seeing multiple alerts in system alarms related to ixp server. In all the IXP subsystem servers we see the processes dataexport and IxpTransfer getting restarted frequently.
IxpTransfer log shows the following error,
[cfguser@ixp0010-1a ~]$ tt IxpTransfer
+ cf.follow -10 -u /var/TKLC/ixp/run/proc/IxpTransfer/trace.dat

  ***** cf.follow Adjusting Time from UTC by 01:00 *****

1108:083304.038 TR-V PROGRAM STARTED -- IxpTransfer cmver=7.5.0.13.0-14027 (pid: 32798) [32798/ProcUtil.cxx:443]
1108:083304.040 MNG2 Read role, GetServer failed hostname=ixp [32798/IxsDatabase.cpp:110]
1108:083304.143 TR-V PROGRAM TERMINATED -- IxpTransfer code=0 [32798/ProcUtil.cxx:515]
1108:083309.041 TR-V PROGRAM STARTED -- IxpTransfer cmver=7.5.0.13.0-14027 (pid: 32807) [32807/ProcUtil.cxx:443]
1108:083309.045 MNG2 Read role, GetServer failed hostname=ixp [32807/IxsDatabase.cpp:110]
1108:083309.147 TR-V PROGRAM TERMINATED -- IxpTransfer code=0 [32807/ProcUtil.cxx:515]
1108:083314.035 TR-V PROGRAM STARTED -- IxpTransfer cmver=7.5.0.13.0-14027 (pid: 32823) [32823/ProcUtil.cxx:443]
1108:083314.038 MNG2 Read role, GetServer failed hostname=ixp [32823/IxsDatabase.cpp:110]
1108:083314.140 TR-V PROGRAM TERMINATED -- IxpTransfer code=0 [32823/ProcUtil.cxx:515]
1108:083319.043 TR-V PROGRAM STARTED -- IxpTransfer cmver=7.5.0.13.0-14027 (pid: 32841) [32841/ProcUtil.cxx:443]

Cause

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In this Document
Symptoms
Cause
Solution


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