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VSP "Handler" Messages and Slow Web GUI Performance After Upgrade to Release 4.2 (Doc ID 2655158.1)

Last updated on DECEMBER 02, 2021

Applies to:

Oracle Communications Session Monitor - Version 4.2 and later
Information in this document applies to any platform.

Symptoms

After upgrading to 4.2 there are issue with the ME interface making it very slow to respond. This started after we upgraded the OCSM Platform to the latest version.

Example errors from the 'messages' log.

Sep 19 14:43:50 ocsm vsp: Handler vqSeries took cputime 7.10 to handle.
Sep 19 14:43:50 ocsm vsp: Handler callDiagram took cputime 8.88 to handle.
Sep 19 14:44:01 ocsm vsp: Handler resolveIps took cputime 6.93 to handle.

Another way to check from the ACLI.

[root@ocsm ~]# cd /var/log
[root@ocsm log]# grep -R "Handler" messages | awk '{print $6" "$7}' | sort |
uniq -c
     4 Caught HandlerError:
     2 Handler addModifySipDevice
     1 Handler addOrModifyIpTags
     3 Handler callDiagram
     1 Handler callviewer
     4 Handler deviceVoiceQuality
     3 Handler getAllDevices
     1 Handler getCallDetails
     2 Handler restoreApplianceConfiguration
  3659 Handler vqSeries

Changes

Upgraded to 4.2 release.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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