VSP "Handler" Messages and Slow Web GUI Performance After Upgrade to Release 4.2 (Doc ID 2655158.1)

Last updated on NOVEMBER 09, 2023

Applies to:

Symptoms

After upgrading to 4.2 there are issue with the ME interface making it very slow to respond. This started after we upgraded the OCSM Platform to the latest version.

Example errors from the 'messages' log.

Sep 19 14:43:50 ocsm vsp: Handler vqSeries took cputime 7.10 to handle.
Sep 19 14:43:50 ocsm vsp: Handler callDiagram took cputime 8.88 to handle.
Sep 19 14:44:01 ocsm vsp: Handler resolveIps took cputime 6.93 to handle.

Another way to check from the ACLI.

[root@ocsm ~]# cd /var/log
[root@ocsm log]# grep -R "Handler" messages | awk '{print $6" "$7}' | sort |
uniq -c
     4 Caught HandlerError:
     2 Handler addModifySipDevice
     1 Handler addOrModifyIpTags
     3 Handler callDiagram
     1 Handler callviewer
     4 Handler deviceVoiceQuality
     3 Handler getAllDevices
     1 Handler getCallDetails
     2 Handler restoreApplianceConfiguration
  3659 Handler vqSeries

Changes

Upgraded to 4.2 release.

Cause

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