svc-hwmgmtd unavailable on some systems. Could not open bmc device (Doc ID 2666820.1)

Last updated on AUGUST 27, 2023

Applies to:

Symptoms

Log files will show the following symptoms:

[ 2020 Feb  6 17:27:55 Executing start method ("/lib/svc/method/svc-hwmgmtd"). ]
[ 2020 Feb  6 17:27:58 Method "start" exited with status 0. ]
[ 2020 Apr 28 11:52:53 Stopping because service disabled. ]
[ 2020 Apr 28 11:52:53 Executing stop method (:kill). ]
[ 2020 Apr 28 12:00:44 Enabled. ]
[ 2020 Apr 28 12:01:45 Executing start method ("/lib/svc/method/svc-hwmgmtd"). ]
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Tue Apr 28 12:01:52 2020: (1439/1439) ERR:Cannot connect to BMC
Tue Apr 28 12:01:52 2020: (1439/1439) ERR:Could not retrieve ILOM version
Tue Apr 28 12:01:52 2020: (1439/1439) ERR:Retrying in 30 seconds
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Tue Apr 28 12:02:22 2020: (1439/1439) ERR:Cannot connect to BMC
Tue Apr 28 12:02:22 2020: (1439/1439) ERR:Could not retrieve ILOM version
Tue Apr 28 12:02:22 2020: (1439/1439) ERR:Retrying in 30 seconds
Could not open bmc device: Resource temporarily unavailable
...
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
Could not open bmc device: Resource temporarily unavailable
[ 2020 Apr 30 09:37:21 Method or service exit timed out.  Killing contract 37971. ]
[ 2020 Apr 30 09:37:21 Method "start" failed due to signal KILL. ]

An FMA fault may be observed:

--------------- ------------------------------------  -------------- ---------
TIME            EVENT-ID                              MSG-ID         SEVERITY
--------------- ------------------------------------  -------------- ---------
Apr 30 09:37:21 3346a78e-5cfc-4749-867a-aed93b8f0f50  SMF-8000-YX    Major

Changes

Cause

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