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Diameter Signaling Router (DSR): 8.4.0.5 NOAM Upgrade Failed (Doc ID 2678695.1)

Last updated on JULY 20, 2020

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 8.4.0 and later
Tekelec

Symptoms

NOAM upgrade failure when upgraded from 7.0.1 to 8.4.0.5 due to 2 different reasons:-

a)

1591135063::Pre install: Installing procMgr user.
1591135063::useradd: UID 5559 is not unique
1591135063::Pre install: ERROR : Could not add procMgr user
1591135063::/bin/chown: invalid user: `procMgr:awadm'
1591135063::Pre install: ERROR : Could not configure ownership of procMgr home dir!
1591135063::error: %pre(TKLCappworks-config-0:8.7.3-8.7.0_87.3.0.noarch) scriptlet failed, exit status 1
1591135063::error:   install: %pre scriptlet failed (2), skipping TKLCappworks-config-0:8.7.3-8.7.0_87.3.0

 

b)

1591305493::Running command: "/usr/TKLC/vstp/prod/maint/loaders/upgrade/load.vstp.upgrade.8.1.0+BCR59156"
1591305493::ERROR: 1
1591305493::ERROR: App enable script exited with an error!
1591305493::ERROR: SCRIPT: /mnt/upgrade/upgrade/appEnable/va01_vstp_app_enable.sh
1591305493::ERROR: RC: 2
1591305493::ERROR: Could not run application enable scripts successfully!
1591305493::
1591305494::
1591305494::ERROR: Enabling of applications failed...
1591305494::
1591305494::ERROR: Backing out changes from UPGRADE on backwards..
1591305495::ERROR: Upgrade failed.

 

Changes

 Upgrade process

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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