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HP LTO6 - Reporting Error " Servo Framing Errors - Drive Error Code: PP_READ_REACHED_EOT_ERR " (Doc ID 2689639.1)

Last updated on JULY 13, 2020

Applies to:

HP LTO6 Tape Drive - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Failing HP LTO6 drive in STK SL3000 library. Drive triggered media faults and I/O errors on at least 20 cartridges and has requested cleaning 18 times in the past day.

Warning There were unrecoverable write errors while writing tape ET2FTUFJ36 (008xxxL6).
Warning Please make sure that the drive has the latest recommended firmware installed.
Warning The drive heads may be dirty.
Warning Please use a cleaning tape on the drive.

Warning The drive logs indicate that this drive needs cleaning.
Warning Please clean the drive with an unexpired cleaning tape.

-----------------------------------------

6600:19:15.4 0x40340188 0x4 0x2777 16629 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) EN9RM95YD3
6600:19:15.0 0x40340188 0x4 0x2525 16629 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) EN9RM95YD3
6600:19:14.7 0x40340188 0x4 0x22e6 16629 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) EN9RM95YD3
6600:19:14.6 0x40340188 0x4 0x21f0 16629 0x7682 miRetryDspSensorCalCommand (A retry was necessary on a DSP VI-sensor cal command. (This is a recovery algorithm.)) EN9RM95YD3
6600:19:14.6 0x40340188 0x4 0x21ea 16629 0x766b miUsingSecondaryHeadSetForSensorCal (Recovery process is using a secondary head set to perform a Sensor Cal operation.) EN9RM95YD3
6600:19:14.6 0x40340188 0x4 0x21d6 16629 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) EN9RM95YD3
6600:19:14.0 0x40340188 0x4 0x1dc9 16629 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) EN9RM95YD3
6600:19:13.7 0x40340188 0x4 0x1b75 16629 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) EN9RM95YD3
6600:19:13.4 0x40340188 0x4 0x1930 16629 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) EN9RM95YD3
6600:17:02.8 0x40340188 0x4 0xccacf 16629 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) EN9RM95YD3
6600:17:01.3 0xffffffff 0xffffffff 0xffffffff 16629 0x508e PP_INVALID_STARTPOS_FOR_ERT (Start position requested for ERT s out of valid range) EN9RM95YD3
6600:16:55.3 0x5098 0x0 0x0 16629 0x2cd1 HI_HOST_REPORTED_ERROR (Never reported to Host. Used to signify a specical entry in Fault Log. See DDT 69873)

6600:19:48.3 0x40340188 0x0 0x5d9c 16630 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) ET2FTUFJ36
6600:19:48.3 0x40340188 0x0 0x5d9c 16630 0xa083 srDemodOutTopB (Demod data unavailable from elements- TopB.) ET2FTUFJ36
6600:19:46.8 0x40340188 0x0 0x5d84 16630 0x7519 miWriteFaultBandIDVerification (Write is not allowed because servo bands could not be identified with GOOD status.) ET2FTUFJ36
6600:19:46.8 0x0 0x0 0x5d84 16630 0x7519 miWriteFaultBandIDVerification (Write is not allowed because servo bands could not be identified with GOOD status.) ET2FTUFJ36
6600:19:46.8 0x3 0x1 0x0 16630 0x50b1 PP_LOG_RETRY_NUMBER_AND_TYPE (This is for information only and highlights which retry is being used Param 1 = Retry Number, Param 2 = Type of retry 0 = Write, 1 = Read, 2 = Space) ET2FTUFJ36
6600:19:44.2 0x40340188 0x0 0x4538 16630 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) ET2FTUFJ36
6600:19:40.8 0x40340188 0x0 0x5d92 16630 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) ET2FTUFJ36
6600:19:39.4 0x40340188 0x0 0x5d84 16630 0x7519 miWriteFaultBandIDVerification (Write is not allowed because servo bands could not be identified with GOOD status.) ET2FTUFJ36
6600:19:39.4 0x0 0x0 0x5d84 16630 0x7519 miWriteFaultBandIDVerification (Write is not allowed because servo bands could not be identified with GOOD status.) ET2FTUFJ36
6600:19:39.4 0x2 0x1 0x0 16630 0x50b1 PP_LOG_RETRY_NUMBER_AND_TYPE (This is for information only and highlights which retry is being used Param 1 = Retry Number, Param 2 = Type of retry 0 = Write, 1 = Read, 2 = Space) ET2FTUFJ36
6600:19:38.0 0x40340188 0x0 0x50fa 16630 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) ET2FTUFJ36
6600:19:35.9 0x40340188 0x0 0x5da2 16630 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) ET2FTUFJ36
6600:19:34.4 0x40340188 0x0 0x5d84 16630 0x7519 miWriteFaultBandIDVerification (Write is not allowed because servo bands could not be identified with GOOD status.) ET2FTUFJ36
6600:19:34.4 0x0 0x0 0x5d84 16630 0x7519 miWriteFaultBandIDVerification (Write is not allowed because servo bands could not be identified with GOOD status.) ET2FTUFJ36
6600:19:34.4 0x1 0x1 0x0 16630 0x50b1 PP_LOG_RETRY_NUMBER_AND_TYPE (This is for information only and highlights which retry is being used Param 1 = Retry Number, Param 2 = Type of retry 0 = Write, 1 = Read, 2 = Space) ET2FTUFJ36
6600:19:33.8 0x40340188 0x0 0x571a 16630 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) ET2FTUFJ36
6600:19:33.5 0x40340188 0x0 0x52eb 16630 0xa077 srTSBIdentifiedByBumpA (TSB was only identified by BumpA.) ET2FTUFJ36

006600:19:22.714135 |SSC Tape Alert Flag HardErrorId cleared for port DM_SCSI_PORT
006600:19:22.714125 |Tape_partially_unloaded_ok
006600:19:20.581058 Clean |MechInterface commanded to brush the head.
006600:17:25.962007 Unload |Starting to unload tape
006600:17:25.961307 |Load Type: Unload_Tape, Immediate: NO, Partial Load/Unload: YES
006600:17:25.961287 Cmd |SI_SCSI_OPCODE_LOAD_UNLOAD received from Initiator ID: 2, Via: SI_PRIMARY_PORT_ID To SSC LUN
006600:17:19.105943 ChkCond|Command returned Check Condition for major medium/hardware error. ASC/ASCQ: 0x0002, Drive Error Code: PP_READ_REACHED_EOT_ERR
006600:11:28.582107 |Rewind_complete
006600:11:25.100259 |Reading finished 0 Min, 0 Sec & 6 milliseconds ago
006600:11:22.361687 |Drive now physically reading from tape
006600:11:22.353665 |Drive_now_idle
006600:11:22.353566 |Tape (Media) Error Set - the Media Error LED and Tape Alert flags have been set. OpStatus = 0x5090 ( PP_BLANK_CHECK )

----------------------------------------------------------

|__ Write / Read capability:

| ||__ Rule Description : Servo framing errors
| ||__ Problem description : The drive is having problems reading the tape servo code, but the media may
| ||__ : be damaged (SN: ET46TUWNUJ).
| ||__ Recommended action(s) : You are advised to discard the tape.
| ||__ : The drive has been cleaned (as requested) since the problem was last reported.
| ||__ : Please try using a different/new cartridge (to check if the problem repeats).
| ||__ Problem was last reported : 04:23:21:32 power-on (days:hours:minutes:seconds) ago
||__ Rule Number : 4
||__ Rule Description : Unrecovered write errors
||__ Problem description : The drive heads may be dirty.
||__ Recommended action(s) : The drive has been cleaned (as requested) since the problem was last reported.
||__ : Please try using a different/new cartridge (to check if the problem repeats).
||__ Problem was last reported : 04:23:21:32 power-on (days:hours:minutes:seconds) ago

|__ Rule Description : Unrecovered write errors
|__ Problem description : The drive heads may be dirty.
|__ Recommended action(s) : The drive has been cleaned (as requested) since the problem was last reported.
|__ : Please try using a different/new cartridge (to check if the problem repeats).
|__ Problem was last reported : 04:23:21:32 power-on (days:hours:minutes:seconds) ago

Cause

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In this Document
Symptoms
Cause
Solution


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