My Oracle Support Banner

DSR 8.4.0.5 SOAM Dashboard is Inaccessible after the upgrade (Doc ID 2695550.1)

Last updated on AUGUST 18, 2020

Applies to:

Oracle Communications Diameter Signaling Router (DSR) - Version DSR 8.4.0 and later
Information in this document applies to any platform.

Symptoms

After upgrade to Release 8.4.0.5, the Dashboard option (Diameter Common -> Dashboard -> Dashboard) is not accessible from the SO GUI.

When Dashboard is clicked on the active SO GUI, nothing is shown and each click spawns new top.myrole command process which consumes a lot of CPU.

The Dashboard menu works fine from NO GUI

Changes

 DSR Software upgrade (8.2.1 -> 8.4.0.5)

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.