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SL150 - Reporting Robot Failure - FSC 9116,ROBOT_ARM_CPU_COMM_FAILURE - 9040,ROBOT_EXP_CNTRLR_COMM_FAILURE " (Doc ID 2704913.1)

Last updated on AUGUST 31, 2020

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

SL150 robot has stuck at a position, we have tried to manually move but the problem still persists.

There is issue with robot error code is 9116. SL150 was rebooted and power off.  Waited for 2 to 3 minutes and powered back on.  Issue still persists.

From the service bundle logs, could see that the library has reported error " Robot Arm Communication ".

2020/08/17 01:17:51 PKT;1001415; RUNNING; Mount;Host;0:00; 0;Mounting Tape HO024SL5 from Slot 1019 to Drive 500
2020/08/17 01:18:50 PKT;1001415;COMPLETED; Mount;Host;0:59; 0
2020/08/17 02:10:51 PKT;1001416; RUNNING; Dismount;Host;0:00; 0;Dismounting Tape HO024SL5 from Drive 500 to Slot 1019
2020/08/17 02:11:12 PKT;1001416;COMPLETED; Dismount;Host;0:21; 0
2020/08/17 02:19:33 PKT;1001417; RUNNING; Mount;Host;0:00; 0;Mounting Tape D003158L5 from Slot 1011 to Drive 500
2020/08/17 02:20:30 PKT;1001417;COMPLETED; Mount;Host;0:57; 0
2020/08/17 04:48:55 PKT;1001418; RUNNING; Dismount;Host;0:00; 0;Dismounting Tape D003158L5 from Drive 500 to Slot 1011
2020/08/17 04:49:14 PKT;1001418;COMPLETED; Dismount;Host;0:18; 0

2020/08/19 11:35:43 PKT;23; RUNNING; User Login;admin;0:00; 0;User admin at 10.1.14.191 has logged in
2020/08/19 11:35:43 PKT;23;COMPLETED; User Login;admin;0:00; 0
2020/08/19 11:40:10 PKT;24; RUNNING;Generate Service Log;admin;0:00; 0;Generating the encrypted Service Log file

O,0093,2020-08-17T15:30:22.936,9062,OP_PANEL_CPU_COMM_FAILURE,1,OperatorPanel,,,,,,,,,Check front panel connector. Replace front panel
O,0094,2020-08-17T15:30:22.936,9116,ROBOT_ARM_CPU_COMM_FAILURE,1,Robot,,,,,,,,,Inspect/replace robot
O,0095,2020-08-17T15:30:22.936,9040,ROBOT_EXP_CNTRLR_COMM_FAILURE,1,Robot,,,,,,,,,Inspect/replace robot
O,0096,2020-08-17T15:30:23.955,9122,ROBOT_HAND_CPU_COMM_FAILURE,1,Robot,,,,,,,,,Inspect/replace robot

 

Cause

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In this Document
Symptoms
Cause
Solution


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