PDF Corruption during print using SGD (Doc ID 2706958.1)

Last updated on OCTOBER 27, 2023

Applies to:

Symptoms

In a Secure Global Desktop environment running SGD 5.04 and also when upgraded to 5.05.093 versions:

On : 18.8.17.0 version, P6 Application

When attempting to print P6 layout to PDF,
the following error occurs.

ERROR
-----------------------
An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.
The document could not be saved. there was a problem reading this document (111).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Go to file -> select print
2) Select -> Universal pdf viewer
3) changed page step/size/margine/layout
4) Print preview ( everything is showing ok)
5) Print and get Error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save copies of schedules as needed.

Changes

 Changes were made to the "/opt/tarantella/bin/scripts/tta_print_converter" script to trace and echo additional info while trying to work a performance issue with printing.

Cause

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