PDF Corruption during print using SGD
(Doc ID 2706958.1)
Last updated on OCTOBER 27, 2023
Applies to:
Oracle Secure Global Desktop - Version 5.0 and laterInformation in this document applies to any platform.
Symptoms
In a Secure Global Desktop environment running SGD 5.04 and also when upgraded to 5.05.093 versions:
On : 18.8.17.0 version, P6 Application
When attempting to print P6 layout to PDF,
the following error occurs.
ERROR
-----------------------
An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.
The document could not be saved. there was a problem reading this document (111).
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Go to file -> select print
2) Select -> Universal pdf viewer
3) changed page step/size/margine/layout
4) Print preview ( everything is showing ok)
5) Print and get Error
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot save copies of schedules as needed.
Changes
Changes were made to the "/opt/tarantella/bin/scripts/tta_print_converter" script to trace and echo additional info while trying to work a performance issue with printing.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |