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SL3000/SL4000/SL8500 Newly installed IBM LTO7/8 Drives frequently going into Inoperative status/ Drive communication time-out (Doc ID 2714863.1)

Last updated on DECEMBER 02, 2020

Applies to:

Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Customer added new four IBM LTO8 FC drives into SL3000 Library.

Drive communication problems and frequently drives going into Inoperative Status - Problems started only with newly installed IBM LTO8 Drives.

At the same time, Old IBM LTO6 drives are working fine in Library without any issues.

 

10WT018221


FSC(1320): Drive communication time-out 1,1,1,1,2            <<-----------
Device SN: 57100xxxxxxx
Device Model: SL3000
Event information: Can not switch library to drive because drive is no in the configuration
3-23619063523

FSC(1107): Drive not unloaded for fetch - on rewindUnload         <<-----------
Device SN: 57100xxxxxxx
Device Model: SL3000
Event information: Can not switch library to drive because drive is no in the configuration
SuspectDeviceAddress = 1.1.1.1.2

 

HW Address: 1.1.3.1.2
Total EWI Count for 1.1.3.1.2: 47
Error Reason(s):
Warning Reason(s):  deviceDB_inoperative    <<-----------
Drive Serial: 10WT015462
Drive Type: IbmUltrium8
Drive Tray Serial: 016xxxx+202xxxxxxx
Bay: Drive_Bay6
HLI Address: X.0.12.6

Changes

Customer added four new IBM LTO8 FC drives into SL3000 Library.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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