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SP in degraded mode with limited function and "Unrecognized Chassis" or "Unknown chassis_type 0x000" errors (Doc ID 2718456.1)

Last updated on OCTOBER 14, 2020

Applies to:

Oracle SuperCluster M7 Hardware - Version All Versions and later
SPARC M7-8 - Version All Versions and later
SPARC M7-16 - Version All Versions and later
Oracle SuperCluster M8 Hardware - Version All Versions and later
SPARC M8-8 - Version All Versions and later
Information in this document applies to any platform.

Symptoms

 

Cannot start HOST/s.

-> start /HOST0

Are you sure you want to start /HOST0 (y/n)? y

start: System faults or hardware configuration prevents power on.

No faults detected on ILOM

-> show faulty

Target | Property | Value

---------------------+-------------------------+-------------------------------------

->

faultmgmtsp> fmadm faulty

No faults found

After reset of SP the system see post error.

Starting Platform Initialization: platinit.^M

Running plat -p...1402: set_system_info cannot identify chassis^M

Done^M

2020-04-16 23:31:52 -------> Unknown chassis_type '0x0000'               << here

Failed to determine SP slotID, rc=-1^M

Initializing bonding parameters ...done^M

The SP comes up in degraded mode with no Active SP and a very limited

command set as most features are disabled (FMA, start/stop/reset/show).

Example:

-> reset /SP

reset: Target /SP cannot be reset

Unrecognized Chassis: This module is installed in an unknown or unsupported

chassis. You must upgrade the firmware to a newer version that supports

this chassis.

After platform AC power cycle see no change. After a while SP is reachable but no Active SP and is in degraded mode.

Running most commands to manage the platform comes back with "Unrecognized Chassis". Same status as when reset the SP.

Cause

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In this Document
Symptoms
Cause
Solution
References


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