Diameter Signaling Router (DSR): GUI Slow Or Inaccessible; 31215 Process Resources Exceeded System.RAM_UtilPct, comcol and 31122 System.GenMem_UtilPct, comcol Alarms
(Doc ID 2720154.1)
Last updated on OCTOBER 20, 2020
Oracle Communications Diameter Signaling Router (DSR) - Version DSR 8.2.0 and later
Information in this document applies to any platform.
- The DSR Network- and/or Site- Operation, Administration, and Maintenance (NOAM or SOAM) Graphical User Interface (GUI) is failing to connect or extremely slow
- 31215 ProcWatch | Process Resources Exceeded | System.RAM_UtilPct, comcol alarms raised against the OAM server
- 31122 ProcWatch | Excessive Shared Memory Early Warning | System.GenMem_UtilPct, comcol alarms raised against the OAM server
- 31116 ProcWatch | Excessive Shared Memory | System.ShMem_UtilPct, comcol alarms raised against the OAM server
- 31003 dsroam | DSROAM_Proc | Thread watchdog timed out | Thread Watchdog Failure alarms raised against the OAM server
- 31002 procmgr | DSROAM_Proc | Process watchdog timed out | Process Watchdog Failure alarms raised against the OAM server
- dsroam process will abnormally terminate (abterm)
- Number of user sessions is modest (often 6 or fewer), however...
- Process snapshot at the kernel will show hundreds of httpd processes active ( ps -eaf | grep -i httpd | wc -l )
- Socket statistics will show hundreds of https connections active (/usr/sbin/ss -oxantupe | egrep ":443" | wc -l )
- On OAM server, /var/TKLC/appw/logs/Process/error_log contains entries indicating
- One or more new GUI users have been added to the user community and have begun access.
- Existing users may be accessing the DSR GUI from new platforms.
- Changes may have occurred on existing users' client platforms (e.g. software updates)
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