My Oracle Support Banner

SGD 5.6 Oracle Cloud Market Place Image - Websocket Connection Failure And Unable To Launch Applications (Doc ID 2739199.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Oracle Secure Global Desktop - Version 5.6 and later
Information in this document applies to any platform.

Symptoms

After configuring SGD with a Gateway from the Oracle Cloud Market Place, the customer is unable to launch any applications on his application server. Customer is also unable to launch any of the 'default' applications on the SGD host server.

The following errors are seen:

"The websocket connection has failed, application launches may also fail "

Changes

 No changes as this was a new installation of SGD 5.6 from the Oracle Cloud Market Place.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.