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SL500 CAP Door not opening when Button is pressed in a Partitioned Library. (Doc ID 2766067.1)

Last updated on APRIL 02, 2021

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

CAP doesn't open when the button is pushed: CAP LED lights up once and goes off.

The cap test failed with error code of 3559.
 
 SERVICE>> diagcaps
 SERVICE>> Press the CAP Open button on the Key Pad.
 SERVICE>> Diagnostic Failed
 SERVICE>> cause: (3559CAP Open LED Failure: LED should be on   <<---------
 SERVICE>>

-- Error from SL500 Event Logs---
2021-03-02T09:13:49.967,      0.0.0.0.0, 3670,        diag,            ,  error, 3692, 3559, "(request id = Diagnostic CAP Map: capBitmap %0x /0x7ffff82c) DiagCap()Diagnostic CAP Test  ...completionCode==271502384 "


- CAP LED lights up once and goes off. It must remain ON so that it continue to process CAP open procedure... which is not happening.

Changes

 CAP assignment or CAP configuration issues in SL500 Partitioned Library.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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